Which level of management typically makes tactical decisions within an organization?

The correct answer is middle/mid-level management because this level of management is responsible for implementing the strategic goals set by top-level management through tactical decision-making. Middle management serves as a bridge between the executive level and the operational staff, translating high-level strategic plans into actionable tasks and projects.

Tactical decisions often involve resource allocation, project management, and departmental coordination, which are key roles of middle management. By making these decisions, middle managers ensure that the organization operates efficiently while aligning with the broader objectives defined by top executives. They also play a vital role in motivating and guiding first-level supervisors and employees who carry out the day-to-day operations.

In contrast, top-level management focuses on overall organizational strategy and direction, while first-level management generally handles direct supervision of frontline workers and daily operational tasks. Operational management is more concerned with the execution of processes rather than on making tactical decisions. Therefore, middle management's unique position and responsibilities make it the correct choice for those who engage in tactical decision-making.